General Returns / Procedures
Return Requirements
1) Any part purchased from AutopartsGOGO can be returned for any reason within the first 15 days provided that the product has not been installed or damaged. The part must be unused, in its original packaging (no seals or packaging can be broken on gasket or timing sets), and must be in resaleable condition.
If you have any questions about the return, Please feel free to e-mail us at info@autopartsgogo.com
2) AutoPartsGOGO will be paid for re-shipping and re-stocking fees if your return is the result of an erroneous shipment by us. For all other reasons, the returned items will be subjected to 20% restocking fee.
Customers must be charged for return shipping under all circumstance.
Returned items will be inspected and approved by the manufacturer and then we will refund or exchange according to customers inqury.
"NOTE : We are not responsible for lost or stolen packages or damaged by shippinpg company.
Return Procedures
Please complete the following steps when returning your purchase:
1) To request an RAN (Return Authorization Number), Please send e-mail us to request return. We will send the electronic return form to you ASAP.
2) If you will fill out our return from and send it to us. You will receive a response by e-mail with your RAN (Return Authorization Number) and further instructions.
If you feel your return is outside of our return policy either because of time, condition, or other, PLEASE DO NOT SEND IT!"
*NOTE : Do not return your mechandise to the same address it was shipped from, unless it is the address given with your RAN.
AutoPartsGOGO will not be liable for items shipped to any address other than the one provided with your RAN, and misdirecting your return may delay or prevent you from being credited.
*NOTE : No returns of any type will be accepted without a RAN (Return Authorization Number).
Core Returns
Core Return Requirements
1) A "Core" is the used part that may be returned for credit. When you purchased a new part, you paid a deposit called Core Charge, which is refundable. If you were charged for a core on your invoice, then you are eligible to receive money back, provided that the core is returned in restorable condition in the original box of the replacement part. Cores must be returned within 15 days of purchase in order to receive a credit. The manufacturer must inspect and approve the core return for the credit to be issued.
2) We are not responsible for lost or stolen packages. For your protection, we suggest that you insure your return shipment and use a carrier that can provide you with proof of delivery and a shipment tracking number.
NO core returns of any type will be accepted without a RAN (Return Authorization Number).
Return Procedures
Please complete the following steps when sending your core return:
1) To request an RAN (Return Authorization Number), please send email us to request return. We will send the electronic return form to you ASAP.
2) If you will fill out our return from and send it to us. You will receive a response by e-mail with your RAN (Return Authorization Number) and further instructions.
*NOTE :
Do not return your merchandise to the same address it was shipped from, unless it is the address given with your RAN.
AutoPartsGOGO will not be liable for items shipped to any address other than the one provided with your RAN, and misdirecting your return may delay or prevent you from being credited.
Quality Assurance / Warranty
AutoPartsGOGO offers the highest quality original (OEM), aftermarket, rebuilt available.
AutoPartsGOGO offers Life-time warranty against manufacturer's defects. If within one year from the date of purchase, the part no longer functions due to a defect, AutoPartsGOGO will replace the part free of charge. (Shipping charges are the responsibility of the customer.) After one year, all warranty issues must be referred to the manufacturer. Parts that are damaged due to incorrect installation or mistreatment are not covered under this warranty.
If you need more detailed information, Please feel free to e-mail at info@autopartsgogo.com